Terms & Conditions

NOVOS FiBER™ (“we” or “us”) provides high speed internet access over fiber connections, as well as other related services.  We are committed to protecting the privacy of our customers’ personal information.  This Privacy Policy explains how we collect, use, and disclose your personal information when you use our services or visit our webNOVOS FiBER™ Service Terms & ConditionsThese Terms and Conditions are set forth by Flying Bull Internet LLC, d/b/a NOVOS FiBER™ (Company) for the person or entity (Customer/You) who makes use of Company's services and/or products. Customer's acceptance is limited to the Terms and Conditions of this offer.

1. SERVICE
Company shall provide and Customer shall accept internet service (all internet-related services provided by Company offered herein and hereinafter are defined as Service, Internet or Internet Service) at the applicable rates and charges, subject to these Terms and Conditions. Company shall provide Customer with IP address(es) by which Customer may use Company's Internet Service. Customer shall not have any proprietary right to IP address(es) provided to it by Company. Company reserves the right to revise, in its sole discretion, these Terms and Conditions upon at least 30 days' written notice to Customer, such notice to be given at least 30 days' prior to the beginning of the next billing period. Customer agrees to pay for Service pursuant to such revised Terms and Conditions, unless Customer terminates Service in accordance with these Terms and Conditions. Company reserves the right to assign, designate or change IP addresses when, in its sole discretion, such assignment designation or change is reasonable or necessary in the conduct of its business.Service is subject to transmission limitations caused by atmospheric, topographical and any other like conditions. Additionally, Service may be temporarily refused, limited, interrupted or curtailed due to government regulations or orders, system capacity limitations, limitations imposed by an underlying communications carrier, or because of equipment modifications, upgrades, repairs or reallocations or other similar activities necessary or proper for the operation or improvement of Service.Your Internet Service performance can be affected by a wide range of factors, many of which are beyond the control of Company. The capabilities of the server with which you are communicating, the capacity of the network to which that server is attached, the distance and number of routers (or "hops") between your device and the other Internet end point you are contacting, and general congestion on the Internet are common factors that can affect performance, regardless of your service type.

2. CHANGES TO SERVICES
Company has the right to change the Service(s), as well as the rates or charges, at any time with or without notice, subject to applicable law. In addition, Service features, offerings and/or programming may be changed by Company, including, but not limited to, content, speed, and hours of availability. Notifications may be provided on your monthly bill, e-mail or other communication permitted under applicable law. You have the right to cancel your Service(s) upon receipt of said notifications. However, if you do not cancel your Service(s) after the change, this will constitute your acceptance of the change.

3. ACCESS TO YOUR PREMISES AND CUSTOMER EQUIPMENT
a. Premises: For purposes of installing, replacing, configuring, maintaining and/or removing the Service(s) and/or Company Equipment, the Company and its authorized representative, shall be allowed to enter your property (the “Premises”) at reasonable times. You warrant that you are either the owner of the Premises or that you have the necessary authority to give the Company and its agents access to the Premises. Installing or using the Company Equipment (as defined below) or Service(s) at a location other than the Premises, may result in the service(s) failing to function or functioning improperly.b. Customer Equipment: “Customer Equipment” shall refer to any software, hardware or services used in connection with the Service(s) or Company Equipment. You warrant you are either the owner of the Customer Equipment or that you have the necessary authority to give Company access to the Customer Equipment.

4. MAINTENANCE AND OWNERSHIP OF EQUIPMENT AND SOFTWARE
a. Company Equipment: “Company Equipment” means any Company-provided equipment. Company Equipment also includes any Company-provided software, firmware, or other programs contained within Customer Equipment or Company Equipment, but does not include Inside Cabling or Inside Wiring. The Company Equipment belongs to Company or other third parties and will not be deemed fixtures or in any way part of the Premises. You agree to use Company Equipment only for the Service(s) pursuant to these Terms and Conditions.You may not sell, lease, abandon, or give away the Company Equipment, or permit any third party to use the Company Equipment. The Company Equipment may only be used in the Premises. At the termination of your use of the Company’s Service(s), you will be required to return Company Equipment to the Company at no additional charge.You agree that you will not allow anyone other than Company or its agents to service the Company Equipment. Company may assess a charge for deploying a technician to the Premises to service Company Equipment or Inside Cabling or to restore Service(s). You will be directly responsible for loss, repair, replacement and other costs, damages, fees and charges if Company Equipment or Inside Cabling is damaged by you intentionally or as a result of your negligence, or if you do not return the Company Equipment to Company in an undamaged condition.b. Customer Equipment: The operation or support, maintenance, or repair of any Customer Equipment including, but not limited to, Customer Equipment to which Company or a third party has sent software, firmware, or other programs, shall be your responsibility.By using the Service(s), you are enabling and authorizing (i) Company, its authorized representatives and equipment manufacturers to send code updates to the Company Equipment and Customer Equipment, at any time it is determined necessary to do so as part of the Service(s); which code updates may change, add or remove features or functionality of any such equipment or the Service(s): and (ii) Company andits authorized representatives to use the Company Equipment, Customer Equipment and Inside Wiring connected to Company’s cable network.Company has the unrestricted right, but not the obligation, to upgrade or change the firmware in the gateway/router or other devices remotely or on the Premises at any time that Company determines it necessary or desirable in order to provide Service(s) to you in accordance with Company’s specifications and requirements.c. No Unauthorized Devices or Tampering: You agree not to attach or assist any person to attach: (i) any unauthorized device to the Company network, Company Equipment, Inside Cabling or the Service(s); (ii) anything to the Inside Wiring, Inside Cabling, Company Equipment, or Customer Equipment, whether installed by you or Company, which impairs the integrity of the network. Otherwise, Company may terminate your Service(s) and recover such damages as may result from your actions.Company may charge as liquidated damages, the sum of $500.00 per device used to receive unauthorized Service(s) in addition to Company’s cost to replace any altered, damaged, or unreturned Company Equipment or other equipment owned by Company, including any incidental costs. The unauthorized reception of the Service(s) may also result in criminal fines and/or imprisonment.d. Inside Cabling: Company will install the cabling within the Premises necessary to connect Company Equipment to Company’s network (“Inside Cabling”). You agree not to remove, relocate, attempt to repair or otherwise tamper with Inside Cabling while any Services are active. You agree that you will not allow anyone other than Company or its agents to service the Inside Cabling. Upon termination of the Services for any reason, Company will not be obligated to remove any Inside Cabling, but may, at its sole discretion, remove such Inside Cabling or otherwise render it inoperable.e. Inside Wiring: Installation of additional wiring inside your Premises by you (“Inside Wiring”), such as additional cable wiring and outlets, is allowed provided it does not interfere with the normal operations of Company’s network. Accordingly, you are responsible for the repair and maintenance of any Inside Wiring, unless you and Company have agreed otherwise in writing.f. Non-Recommended Configurations: Customer Equipment that does not meet Company’s minimum technical or other specifications constitutes a “Non-Recommended Configuration.” Company reserves the right to deny you customer support for the Service(s) and/or terminate Service(s) if you use a Non-Recommended Configuration since any accompanying installation, access, operation, or use could cause Customer Equipment to fail to operate or cause damage to Customer Equipment, you, your premises or Company Equipment. Neither Company nor any of its affiliates, suppliers or agents shall have any liability whatsoever for any such failure or damage.g. End User Software Licenses: Your use of the software, firmware, and other programs contained within the Company Equipment, and of any other software or plug-ins to such software distributed or used in connection with the Service(s) shall comply with the terms of the end user license agreements accompanying such software, firmware or hardware as such agreements may be amended from time to time. When your use of Company Services terminates, all end user licenses also terminate; you agree to destroy at that time all versions and copies of all software received by you in connection with the Services.

5. CHARGES AND BILLING
a. Customer shall be responsible for payment of charges for all Services furnished by Company, charges for enhanced features, taxes, fees, charges, and surcharges required or permitted by law. Rates and charges shall be based on prices in effect at the time the Service(s) are invoiced.b. Service(s) are provided to you on a month-to-month basis. If you are receiving Service(s) at a trial or introductory rate, you may cancel your Service(s) at the end of the trial or introductory period by calling Company customer service center. You will be billed monthly, in advance, for service charges. Your bills will be rendered electronically. No paper bills will be sent, unless you specifically request paper bills, for which we will charge an additional fee. WE MAY REQUIRE PAYMENT, ON OR BEFORE THE DAY WE INSTALL ANY OR ALL OF THE SERVICE(S), YOUR FIRST MONTH’S SERVICE CHARGES AND ANY REQUIRED DEPOSITS. Your first bill may include pro-rated charges from the date you first begin receiving Service(s), as well as monthly recurring charges for the next month and non-recurring charges for Service(s) you have received. If you receive Service(s) under a promotion, after the promotional period ends, regular charges for the Service(s) will apply.c. Charges with third-party service providers, such as accessing on-line services, calling parties who charge for their telephone-based services, or purchasing or subscribing to other offerings via the Internet or interactive options on your Company Service(s), are separate and apart from the amounts charged by Company. You are solely responsible for all such charges payable to third parties, including all applicable taxes.d. If you use a credit card to pay for the Service(s), use of the card is governed by the card issuer agreement, and you must refer to that agreement for your rights and liabilities as a cardholder. If Company does not receive payment from your credit card issuer or its agents, you agree to pay all amounts due upon demand. If you make payment by check, you authorize Company to collect your check electronically. If you make payment through the Automated Clearing House (“ACH”) system by completing an ACH Request Form, you represent that you control that account and that you have authorized the Company to transfer funds from that account for payment of fees due under these Terms and Conditions. Whether payment is made by credit card, electronic check, or ACH or other direct debit, the default set up for payments will be auto-pay; provided, however, that alternative methods of payment shall also be made available.e. Late Payments:i. You may be billed fees, charges, and assessments related to late or non-payments if for any reason Company does not receive full payment for the Service(s) by the payment due date.ii. Any fees, charges, and assessments due to late payment or nonpayment are liquidated damages intended to be a reasonable advance estimate of our costs resulting from late payments and non-payments. These costs will be difficult to calculate or to predict when we set such fees, charges, and assessments, because we cannot know in advance: (a) whether you will pay for the Service(s) on a timely basis, if ever; (b) if you do pay late, when you will actually pay; and (c) what costs we will incur because of your late payment or non-payment.iii. In the event of late payment or non-payment, you authorize us to charge any past due payments, including any additional charges, to any credit card you have on file with us, or to withdraw such amounts directly from your bank account by ACH,iv. If we use a collection agency or attorney to collect money owed by you, you agree to pay the reasonable costs of collection. These costs include, but are not limited to, any collection agency’s fees, reasonable attorneys’ fees, and arbitration or court costs.v. If you fail to pay the full amount due for any or all of the Service(s) then Company, at its sole discretion in accordance with and subject to applicable law, may suspend or disconnect any or all the Service(s) you receive.f. If you resume Service(s) after any suspension, we may require you to pay a reconnection fee. If you reinstate any or all Service(s) after disconnection, we may require you to pay an installation fee and/or service activation fee. These fees are in addition to all past due charges and other fees. Reconnection of the Service(s) is subject to our credit policies, these Terms and Conditions and applicable law.g Our Right to Make Credit Inquiries: YOU AUTHORIZE COMPANY TO MAKE INQUIRIES AND TO RECEIVE INFORMATION ABOUT YOUR CREDIT EXPERIENCE FROM OTHERS, TO ENTER THIS INFORMATION IN YOUR FILE, AND TO DISCLOSE THIS INFORMATION CONCERNING YOU TO APPROPRIATE THIRD PARTIES FOR REASONABLE BUSINESS PURPOSES. Company will not discriminate in the application of its credit inquiries and deposit policy on the basis of race, color, sex, creed, religion, nationality, sexual orientation, or marital status. Any risk assessments conducted by either Company or its third-party credit bureau will be done in conformance with the requirements of all applicable state or federal laws.h. Your Responsibilities Concerning Billing Questions: Subject to applicable law, if you intend to dispute a charge or request a billing credit, you must contact Company within five (5) days of the date on the bill. You waive any disputes or credits that you do not report within five (5) days.

6. USE OF SERVICE AND EQUIPMENT
Service(s) and Company Equipment are furnished for use by Customer for any lawful purpose, subject to compliance with our Acceptable Use Policy. Customer warrants Customer is at least 18 years old.

7. CUSTOMER SERVICE REQUESTS BY ACCOUNT HOLDER ONLY
A change or discontinuance of a Service will be accepted only from the account holder as shown on the application for the Service.

8. LIMITED WARRANTY
COMPANY EQUIPMENT AND THE SERVICE(S) ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER COMPANY NOR ITS AFFILIATES, SUPPLIERS, EMPLOYEES, AGENTS, CONTRACTORS, DISTRIBUTORS, LICENSORS OR BUSINESS PARTNERS WARRANT THAT THE COMPANY EQUIPMENT OR THE SERVICE(S) WILL MEET YOUR REQUIREMENTS, PROVIDE UNINTERRUPTED USE, OR OPERATE AS REQUIRED, WITHOUT DELAY, OR WITHOUT ERROR. NEITHER COMPANY NOR ITS AFFILIATES, SUPPLIERS, EMPLOYEES, AGENTS, CONTRACTORS, DISTRIBUTORS, LICENSORS OR BUSINESS PARTNERS WARRANT THAT ANY COMMUNICATIONS WILL BE TRANSMITTED IN UNCORRUPTED FORM. COMPANY IS NOT THE MANUFACTURER OF EQUIPMENT AND INTERNET PACKAGE SOFTWARE, AND ASSIGNS TO CUSTOMER ANY AND ALL MANUFACTURERS' WARRANTIES RELATING TO EQUIPMENT OR INTERNET PACKAGE SOFTWARE PURCHASED BY CUSTOMER, AND CUSTOMER ACKNOWLEDGES RECEIPT OF ANY AND ALL SUCH MANUFACTURERS' WARRANTIES. COMPANY HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, DIRECT OR INDIRECT, EXPRESS OR IMPLIED, WRITTEN OR ORAL, IN CONNECTION WITH THE EQUIPMENT OR SERVICE OR INTERNET PACKAGE SOFTWARE (WHETHER PURCHASED OR LEASED BY CUSTOMER FROM COMPANY OR ANOTHER), INCLUDING BUT NOT LIMITED TO ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF PERFORMANCE, NONINFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, UNLESS OTHERWISE PROHIBITED OR RESTRICTED BY APPLICABLE LAW.

9. LIMITATION OF LIABILITY
(a) CUSTOMER UNDERSTANDS THAT OCCASIONAL INTERRUPTION OR IRREGULARITIES IN THE SERVICE MAY OCCUR; ANY POTENTIAL HARM FROM INTERRUPTIONS OR IRREGULARITIES IN THE SERVICE IS SPECULATIVE IN NATURE; COMPANY ASSUMES NO RESPONSIBILITY OTHER THAN THAT CONTAINED HEREIN. ACCORDINGLY, CUSTOMER AGREES THAT EXCEPT AS LIMITED BY LAW, COMPANY’S SOLE LIABILITY FOR LOSS OR DAMAGE ARISING OUT OF MISTAKES, OMISSIONS, INTERRUPTIONS, DELAYS, ERRORS, OR DEFECTS IN THE SERVICE OR TRANSMISSION OF SERVICE PROVIDED BY COMPANY OR ANY UNDERLYING COMMUNICATIONS CARRIER, OR FOR LOSSES OR DAMAGES ARISING OUT OF THE FAILURE OF COMPANY OR ANY UNDERLYING COMMUNICATIONS CARRIER TO MAINTAIN PROPER STANDARDS OF MAINTENANCE AND OPERATION SHALL BE CUSTOMER’S RIGHT TO, UPON A REQUEST MADE WITHIN TEN (10) DAYS OF ANY INTERRUPTION IN SERVICE, TOA PRO RATA CREDIT FOR ANY SERVICE INTERRUPTION EXCEEDING TWENTY-FOUR CONSECUTIVE HOURS AFTER SUCH INTERRUPTION IS REPORTED TO US, OR SUCH OTHER PERIOD OF TIME AS MAY BE SPECIFICALLY PROVIDED BY LAW. UNLESS SPECIFICALLY PROVIDED BY LAW, SUCH CREDIT SHALL NOT EXCEED THE FIXED MONTHLY CHARGES FOR THE MONTH OF SUCH SERVICE(S) INTERRUPTION AND EXCLUDES ALL NONRECURRING CHARGES, ONE-TIME CHARGES, PER CALL OR MEASURED CHARGES, REGULATORY FEES AND SURCHARGES, TAXES AND OTHER GOVERNMENTAL AND QUASIGOVERNMENTAL FEES. EXCEPT AND UNLESS SPECIFICALLY PROHIBITED BY LAW, SUCH CREDIT SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR AN INTERRUPTION OF SERVICE(S). COMPANY SHALL IN NO EVENT BE LIABLE FOR SERVICE OR EQUIPMENT INTERRUPTIONS OR DELAYS IN TRANSMISSION, ERRORS OR DEFECTS IN SERVICE OR EQUIPMENT, WHEN CAUSED BY ACTS OF GOD, FIRE, WAR, RIOTS, GOVERNMENT AUTHORITIES, DEFAULT OF SUPPLIER, OR OTHER CAUSES BEYOND COMPANY’S OR ANY UNDERLYING COMMUNICATIONS CARRIER’S CONTROL.(b) Customer acknowledges that Internet systems use public access facilities to transmit voice and data communications and that the Service may not be completely private. Company is not liable to Customer for any claims, loss, damages or cost which may result from lack of privacy on the system.(c) Customer acknowledges that Internet systems may carry material which may be considered abusive, profane or sexually offensive and that Company is not liable to Customer for any claims, loss, damages or cost which may result from such material.(d) Customer hereby agrees to indemnify and save Company harmless against claims for libel, slander, or infringement on copyright from the material in any form over its facilities by Customer or those using Customer's equipment; against claims for infringement of patents arising from combining or using apparatus or systems of Customer with the facilities of Company or any communications carrier; and against all other claims arising out of any act or omission of Customer in connection with the facilities or Service(s) provided by Company.

10. DISCLAIMER OF WARRANTIES AND LIMITATION OF REMEDIES.
CUSTOMER ACKNOWLEDGES AND AGREES THAT ITS SOLE AND EXCLUSIVE REMEDY IN CONNECTION WITH ANY DEFECTS IN THE EQUIPMENT OR SOFTWARE, INCLUDING MANUFACTURE OR DESIGN, SHALL BE AGAINST THE MANUFACTURER OF THE EQUIPMENT OR SOFTWARE UNDER THE MANUFACTURER'S WARRANTIES AND THAT COMPANY SHALL HAVE NO LIABILITY TO CUSTOMER IN ANY EVENT FOR ANY LOSS, DAMAGE, INJURY, OR EXPENSE OF ANY KIND OR NATURE RELATED DIRECTLY OR INDIRECTLY TO ANY EQUIPMENT OR SOFTWARE OR SERVICE PROVIDED HEREUNDER. WITHOUT LIMITING THE ABOVE, COMPANY SHALL HAVE NO LIABILITY OR OBLIGATION TO CUSTOMER, IN EITHER CONTRACT OR TORT, FOR SPECIAL,INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND INCURRED BY CUSTOMER, SUCH AS, BUT NOT LIMITED TO, CLAIMS OR DAMAGES FOR PERSONAL INJURY, WRONGFUL DEATH, LOSS OF USE, LOSS OF ANTICIPATED PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES OR ECONOMIC LOSSES OF ANY KIND INCURRED BY CUSTOMER DIRECTLY OR INDIRECTLY RESULTING FROM OR RELATED TO ANY EQUIPMENT OR SERVICE OR SOFTWARE DESCRIBED HEREUNDER, WHETHER OR NOT CAUSED BY COMPANY'S NEGLIGENCE, TO THE FULL EXTENT SAME MAY BE DISCLAIMED BY LAW. ANY REFERENCES TO EQUIPMENT OR SOFTWARE IN THIS PARAGRAPH SHALL BE DEEMED TO APPLY TO ALL EQUIPMENT OR SOFTWARE PURCHASED BY CUSTOMER OR LEASED BY CUSTOMER FROM COMPANY OR ANOTHER LESSOR. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE EXCLUSION MAY NOT APPLY. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE.

11. INDEMNIFICATION AND RELEASE.
Customer agrees to release, defend, indemnify and hold harmless Company, its officers and employees, to the full extent permitted by law from and against any and all claims, damages, liabilities and expenses, including legal and attorney fees, of any nature arising directly or indirectly out of this relationship, including, without limitation, claims for personal injury or wrongful death to Customer or users of the equipment, products or services provided by Company or issued in conjunction with such equipment, products or services provided by Company and arising out of the manufacture, purchase, operation, condition, maintenance, installation, return or use of the equipment or Service, or arising by operation of law, whether the claim is based in whole or in part on negligent acts or omissions of Company, its agents or employees.

12. OPERATING RULES.
Customer agrees to abide by the Acceptable Use Policy of Company which is subject to change from time to time. A current Acceptable Use Policy (www.novosfiber.com/legal/aup) will be maintained at Company’s web site. To ensure that the highest quality of service for customers, Company may engage in any reasonable network management practice to enhance Customer service to reduce network congestion, to adapt to advances and changes in technology, and/or to respond to the limited availability of network capacity. Reasonable network management practices may include, but are not limited to, the following: (i) a cap on data usage; (ii) a modification of a customer’s serving facility or service technology; and/or (iii) a modification of or a limitation on a customer’s data throughput speed or data consumption.

13. CUSTOMER PRIVACY POLICY AND SECURITY
Customer agrees to abide by the Privacy Policy of Company which is subject to change from time to time. A current Privacy Policy (www.novosfiber.com/legal/privacy) will bemaintained at Company’s web site. To the extent Company is expressly required to do so by applicable law, Company will provide notice to you of a breach of the security of certain personally identifiable information about you.

14. DEFAULT AND WAIVER.
(a) In the event that Customer shall default in the payment when due of any sum due hereunder, or in the event of any default or breach of these Terms and Conditions, or if any proceeding in bankruptcy, receivership or insolvency or petition for receivership shall be instituted by or against Customer, Company, at its option, may:(i) Proceed by appropriate court action or actions to enforce performance by Customer of the applicable covenants and Terms and Conditions or to recover damages for the breach thereof; and/or(ii) Terminate this Service relationship, whereupon all rights and interests of Customer shall terminate and Customer shall remain liable for all Services provided.(b) Customer shall pay to Company on demand any and all past due amounts which Company may sustain by reason of such default or breach by Customer, together with all other charges as provided by these Terms and Conditions reasonable attorney's fees incurred by Company in connection with such breach or default by Customer and all other costs and expenses incurred by Company in collecting such amounts. All amounts shall be payable by Customer without set off or deduction of any kind.(c) The remedies provided in favor of Company in the event of default shall not be deemed to be exclusive but shall be in addition to all other remedies in its favor existing at law.(d) No failure on the part of Company to exercise any right or remedy arising directly or indirectly under these Terms and Conditions shall operate as a waiver of any right or remedy it may have nor shall an exercise of any right or remedy by Company preclude any other right or remedy Company may have.

15. ASSIGNMENTS.
Neither these Terms and Conditions nor Customer's rights hereunder shall be assignable by Customer except with Company's prior written consent. The Conditions hereof shall bind any permitted successors and assigns of Customer. Company may assign our rights and obligations hereunder to any affiliated entity or in connection with a transfer of all or a portion of our business assets to another person.

16. ENTIRE TERMS AND CONDITIONS AND GOVERNING LAW.
Customer acknowledges that these Terms and Conditions and any other policies posted on the Legal page of Company’s website (www.novosfiber.com/legal) contain the entire understanding between the parties relating to the Services and/or equipment describedherein. These Terms and Conditions supersede all prior Terms and Conditions and understandings, both oral and written, with respect to the subject matter hereof. Company may, at its sole discretion, modify these Terms and Conditions. Customers continued use of Company's Service(s) signifies Customer's acceptance of the Terms and Conditions. Customer agrees to notify Company in writing within 30 days of any change of Customer's address or contact information. These Terms and Conditions shall be governed by, construed and enforced in accordance with the laws of the state of Texas.

17. SEVERABLE PROVISIONS.
If any part of these Terms and Conditions is contrary to, or prohibited by, or deemed invalid under applicable laws and regulations of any applicable jurisdiction, the remaining provisions and parts thereof shall remain and be construed in full force and effect to the extent permitted by law.

18. RENEWAL AND TERMINATION.
Unless Customer or Company terminates Service as provided herein, these Terms and Conditions shall renew on a month-to-month basis. Company reserves the right not to renew these Terms and Conditions at any time by giving Customer written notice of same.site.

What information do we collect?

We collect a variety of personal information from you, including:

  • Contact information, such as your name, address, phone number, and email address

  • Account information, such as your account number, service plan, and billing information

  • Device information, such as your IP address, MAC address, device type, and browser type

  • Usage information, such as the websites you visit, the apps you use, and the amount of data you consume

  • Approximate location information, based on your IP address

How do we collect your information?

We collect your information in a variety of ways, including:

  • When you create an account with us

  • When you use our services

  • When you contact our customer support team

  • When you visit our website or use our mobile app

  • Through cookies and other tracking technologies

How do we use your information?

We use your information to:

  • Provide you with our services

  • Manage your account and provide you with customer support

  • Bill you for our services

  • Improve our services and develop new products and services

  • Communicate with you about our services and special offers

  • Protect our network and systems from fraud and abuse

How do we share your information?

We may disclose your information to third parties in the following circumstances:

  • To our service providers. We may disclose your information to our service providers who help us to provide you with our services. For example, we may disclose your information to our billing processor to process your payments.

  • To comply with the law. We may disclose your information to law enforcement agencies when required to do so, or otherwise to comply with a law, regulation, or court order.

Your choices

You have a number of choices regarding how we collect, use, and disclose your information. 

  • You can choose not to provide us with certain information, although this may limit your ability to use our services.

  • You can opt out of certain uses of your information, such as targeted advertising.  [To do so, please contact us at info@novosfiber.com.]

  • You can request access to the personal information we have collected about you.  [To do so, please contact us at info@novosfiber.com.]

  • Correct or delete your information. You can correct or delete the personal information we have collected about you. [To do so, please contact us at info@novosfiber.com.]

How do we protect your information?

We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. We use a variety of security technologies and procedures to protect your personal information, including encryption, firewalls, and access controls.  [However, no security measures are perfect, and we cannot guarantee the security of your personal information.]

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make any changes, we will post the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and disclose your information.