What should you expect from your installation day?
All roads lead to fiber internet– here’s how you get there.
Installation Prep
Double check your plan to confirm that you’re getting the best fit for your home
Is your home more than 2,220 sq ft? Consider getting a Wi-Fi beacon to ensure optimal signal transmittance to all corners of your home.
Most likely, we’ll need to install a fiber optic cable from the street to your home.
Don’t worry about this part! You do not need to be present for this service.
You’ll receive an SMS reminder 24 hours before installation.
Need to reschedule? Call 1-800-776-6867.
A resident over the age of 18 must be present when your service technician arrives and during the entirety of the installation. Your installation will take between two and three hours.
Our service technicians will install an Optical Network Terminal (ONT) into your home before placing the router.
The ONT will convert the optical signal coming through the fiber into separate signals for TV, voice, and data.
The service technician will decide the best area to place your router.
The ideal space will be elevated and away from any physical or electrical obstructions.
After testing your network speeds, the service technician will leave your home. Boom! 😊
Upon successful installation, you’ll receive an email with a link to your new customer portal.
Be sure to read your welcome kit materials provided to you in a black folder.
Set it and forget it! Make sure you have autopay enabled, so that you never miss a payment (and get $5 off your monthly bills).
Contact us at 1-800-776-6867 if you have any questions or concerns.
Check availability
Find out if NOVOS fiber is available in your area.
Frequently Asked Questions
We are so excited to be expanding our network and brining the fastest, most reliable broadband service directly to your home! To deliver this groundbreaking new technology directly to your community, we will need to carry out some construction. But don’t worry, we are committed to making the construction process a stress-free and enjoyable experience:
We are building a new 100% fiber optic network that will deliver the fastest, most reliable broadband service directly to your home!
We have received permits to build in the first few feet of the yards which is a public right-of-way. We will try our best to minimize intrusion into your yard. After construction is completed in your neighborhood, our team will come back through to restore your property to the county standards or requirements. If you see that the team has not yet restored your property, please feel free to contact us at +1 800-776-6867 or info@novosfiber.com
We have received permits to build in the first few feet of the yards which is a public right-of-way. We will try our best to minimize intrusion into your yard. After construction is completed in your neighborhood, our team will come back through to restore your property to the county standards or requirements. If you see that the team has not yet restored your property, please feel free to contact us at +1 800-776-6867 or info@novosfiber.com
If you have concerns or issues of any kind during or after the construction process, you can submit a ticket in the below ‘Contact Us’ section. Alternatively, you can email us at info@novosfiber.com and include your address, a contact number that we can get back to you and a photo of the damages. Someone from our customer success team will be in contact with you shortly with a plan to resolve the issue as quickly as possible.
Construction timelines depend on multiple factors, including the size of the build area, the soil composition, and the type of construction (e.g., underground vs. aerial), as well as unforeseen events like bad weather. Our goal is to ensure the construction process is as efficient as possible and be completed before you even notice!
Markers and paint need to remain in place until the construction of the network is complete.
