Privacy Policy

NOVOS FiBER™ (“we” or “us”) provides high speed internet access over fiber connections, as well as other related services.  We are committed to protecting the privacy of our customers’ personal information.  This Privacy Policy explains how we collect, use, and disclose your personal information when you use our services or visit our website.

What information do we collect?

We collect a variety of personal information from you, including:

  • Contact information, such as your name, address, phone number, and email address

  • Account information, such as your account number, service plan, and billing information

  • Device information, such as your IP address, MAC address, device type, and browser type

  • Usage information, such as the websites you visit, the apps you use, and the amount of data you consume

  • Approximate location information, based on your IP address

How do we collect your information?

We collect your information in a variety of ways, including:

  • When you create an account with us

  • When you use our services

  • When you contact our customer support team

  • When you visit our website or use our mobile app

  • Through cookies and other tracking technologies

How do we use your information?

We use your information to:

  • Provide you with our services

  • Manage your account and provide you with customer support

  • Bill you for our services

  • Improve our services and develop new products and services

  • Communicate with you about our services and special offers

  • Protect our network and systems from fraud and abuse

How do we share your information?

We may disclose your information to third parties in the following circumstances:

  • To our service providers. We may disclose your information to our service providers who help us to provide you with our services. For example, we may disclose your information to our billing processor to process your payments.

  • To comply with the law. We may disclose your information to law enforcement agencies when required to do so, or otherwise to comply with a law, regulation, or court order.

Your choices

You have a number of choices regarding how we collect, use, and disclose your information. 

  • You can choose not to provide us with certain information, although this may limit your ability to use our services.

  • You can opt out of certain uses of your information, such as targeted advertising.  [To do so, please contact us at]

  • You can request access to the personal information we have collected about you.  [To do so, please contact us at]

  • Correct or delete your information. You can correct or delete the personal information we have collected about you. [To do so, please contact us at]

How do we protect your information?

We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. We use a variety of security technologies and procedures to protect your personal information, including encryption, firewalls, and access controls.  [However, no security measures are perfect, and we cannot guarantee the security of your personal information.]

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make any changes, we will post the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and disclose your information.