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Text Alerts

NOVOS provides simple, two-way access to customer account information and alerting through SMS messages. Available information through text alerts includes billing information and account change information. This service is provided free of charge, is available on any wireless phone, and is easy to use. SMS/Data rates may apply depending on mobile phone carrier.

Stay Up to Date on Your Account with GOCare

We’ve partnered with GoCARE to provide our customers with convenient and secure access to account information via two-way SMS messaging*. Use the number and codes provided on this page to have information such as account balance, payment due date, or account changes sent straight to your mobile device.

*Mobile messaging rates may apply.
Please view our terms & conditions for more information.


Text HELP to 1-800-767-6867 to receive a text with available KEYWORDS to access your account information and a link to more information.


Text BAL to 1-800-767-6867 at any time to receive a text with your current balance due & the date it is due.


Text PAY to 1-800-767-6867 at any time to receive a text with your most recent payment posted to your account and when it was posted.


Text APPT to 1-800-767-6867 receive a text with available KEYWORDS to access your account information and a link to more information.


Text STOP to 1-800-767-6867 at any time to stop receiving text alerts to your mobile phone.


Text ACCT to 1-800-767-6867 at any time to receive your account number on your mobile phone.

Frequently Asked Questions

Stay informed and read our most frequently asked questions regarding GOCare alerts.

What is GOCare?

GOCare is a mobile account alert platform proactively delivering account information (statements, balance, due date, payment confirmation, appointment reminders, and more). Information can be initiated by either NOVOS FiBER or the Customer with the use of “KEYWORDS”. More information can be found at our website at

Why should I use text alerts with NOVOS FiBER?

Text alerts are faster and easier than calling the call center or logging on the website. You have immediate access to important account information (like that referenced above) at your convenience. A record of your account status is stored in your SMS history for quick reference.

Will I constantly be getting messages from NOVOS FiBER?

NO! Novos will send customers 3-5 messages per month. Examples may include: balance amount, your payment is due (and/or past due), and appointment confirmations if applicable. Customers may initiate these inquiries by using the KEYWORDS shown above.

Will you sell my information to others?

NO! Novos protects its customers and their account information and will never sell or share it for any reason. You will only get text messages from Novos through the GOCare service.

How much will text alerts cost me?

Novos does not charge for GOCare. Customers’ mobile service provider may charge the mobile user to send/receive text messages depending on the terms of their mobile account.

Do I have to use text alerts?

Novos customers do agree to accept text messages per the Company’s Terms and Conditions; however, customers may opt-out at any time by texting STOP to 1-800-767-6867

Does Capitalization matter when I am texting NOVOS FiBER?

No. GOCare recognizes upper and lower-case letters as the same.

What if I get a new mobile number?

Customers must be opted-in to the GOCare system again if they get a new mobile phone number – not if they get a new phone with the same number. Please ensure you update your NOVOS FiBER account with your new mobile contact number (and delete the old mobile number).

How do I Opt-Out of or stop receiving the message alerts?

To Opt-Out, text STOP (without additional characters or spaces) to 1-800-767-6867.

Which wireless carriers support the text message service?

Virtually ALL domestic wireless carriers support the GOCare service offering. For the most current list of those carriers, please see NOVOS Terms and Conditions.

See all Frequently asked Questions